Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.
Product Delivery
We ship most orders via UPS within 24 hours of receipt after credit card authorization. Shipments leave our warehouse on weekdays. Please allow 3 to 7 working days for delivery. Shipping charges are calculated on a per order basis. You will receive total cost with shipping and tax via email once the order has been processed.
**Orders that exceed UPS limits (Gutter and Downspout) will required freight shipping. There is a minimum charge of $85.00 for common carrier. You will be contacted of the exact charges before your credit card is charged.**
Split Shipments
Pro Building Supplies will usually ship all items ordered in one shipment. In the event that one or more of your items is on back order we may make separate shipments. Your shipping charge will remain the same as calculated at the time of your order.
Shipment Tracking
A UPS tracking number will be emailed to you at the time of shipment. There will be a link to track your package included in the email.
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